currency My Account GBP EUR USD AUD social pinterest.com/CoastalHomeUK facebook.com/LoveTheCoast twitter.com/CoastalHomeUK
Contact Details Customer Services Testimonials In the Press Checkout Checkout

Customer Services

Delivery Charges

UK - All areas

All UK orders are Express Delivery 1-4 days, using either Royal Mail 24Hr or Courier. Orders received before 2pm are usually dispatched the same day. Orders placed after 2pm will arrive the following day (subject to availability and location) except possibly during busy periods such as the run-up to Christmas, Bank Holidays and over weekends. We will always inform you if there is a delay to shipping. Orders placed on or before our advertised Christmas last shipping date will be shipped in time for Christmas. If you are any doubt please call us, we are here to help!

More information on delivery dates and times see Delivery Times below.

Please note, all quoted shipping costs include packing & handling, there are no hidden charges:)

Order ValueDelivery
£0 - £49.99£2.95
£50 +FREE DELIVERY

International & Channel Islands

We have shipped to many different places across the world including the USA, Europe, Australia, Jamaica, Canada, Russia, Hong Kong and Singapore. Our initial shipping rate for International destinations is £14.95. Please note that £14.95 is an estimate only, the actual cost could be higher. Because of the sometimes large cost involved in shipping to some areas we will only ever charge shipping to you at the same rate it costs us. The final shipping rate is calculated based on weight, volume and final destination and we will endeavour to find the most efficient method of getting the goods to you (this could include splitting over boxes, using a different courier etc).

We will contact you after the placement of your order via email or phone by the next working day (UK time zone) with the exact delivery charge, whether more or less than the estimate and refund if necessary.

Please note: As the buyer of the goods you are responsible for paying any local taxes or import duties that may be incurred (if applicable) when the goods enter your country.

Delivery Times

UK Mainland and Islands

We aim to pack and dispatch all orders within 24 hours of being received (stock permitting), to arrive with UK Mainland customers within 7 working days (typically 1 – 4 days). Orders received before 2pm are dispatched the same day. Most orders placed before 2pm will arrive the following day except during busy periods such as the run-up to Christmas, Bank Holidays and weekends. During these busy periods we will contact you if there are any delays. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch as soon as possible.

We use either Royal Mail 24 or Courier service depending on the size and destination of your order. For courier service a signature is usually required on delivery, please ensure that there will be someone available to receive the goods or if you are not in perhaps a neighbour – alternatively we can deliver to your work place. If you would like to arrange a more specific delivery time please contact us and we will endeavour to arrange the delivery to suit your schedule.

Bespoke and Personalised items:

As these are items are made-to-order please allow 2 weeks for delivery of personalised items.

International Delivery

Most deliveries arrive with 7 - 10 days but the exact delivery date will depend on the final destination and may in some circumstances exceed this time.

Customs

If your delivery address is outside the United Kingdom, you may be subject to import duties and/or taxes. You understand that any and all charges of this nature will be borne by you. Coastal Home will supply a Customs Label containing a brief description, and a valuation of the parcel's contents.

Packaging

To reduce packaging wastage all our boxes are recycled, this means that your order may be sent out in a box which has been sent to us from a supplier or another source. If you have any special requirements for packaging please contact us.

Prices & Payment Methods

All prices include VAT unless otherwise stated. Our VAT registration number is 179520876, if you require a full VAT invoice please contact us. We accept Visa Credit, Visa Debit, Visa Electron, MasterCard Credit, MasterCard Debit, American Express, PayPal, JCB, and Maestro. Payment can be taken securely on our Coastal Home website or directly to us over the phone.

Alternatively you can pay by cheque. Simply click the ‘Cheque’ option when ordering. Please make cheques payable to’ Coastal Home’ writing the long debit card number and your order number on the back. Post to: Coastal Home, 8 Shearwater Drive, Bude, Cornwall EX23 8EE. Please be aware that cheques take up to 14 days to clear so cheque orders will take longer to process than credit card orders.

All transactions through our website are made in £ (British Pound Sterling). Our currency converter displays the current currency exchange rate in € (Euros) US$ (US Dollar) and AU$ (Australian Dollar). The exchange rate payable at the time of the transaction is calculated by your card provider. Any refunds made on overseas orders will be transacted in £ sterling.

Terms & Conditions

Making an order

You can place an order for products through our website or if you prefer by phoning us on (01208) 226340.

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

Cancelling an order

This cancellation policy does not affect your rights when we are at fault for example, if goods are faulty or misdescribed.

All orders except personalised items:

You can cancel your order before delivery, and up to 7 working days after delivery. To do this, please contact us either by phone on (01208) 226340, email or in writing. We will refund your money, including the original postage charges, within 30 days.

Personalised items:

Due to their nature of production personalised items can only be cancelled within 24 hours of your order. After we receive your order we send you an email requesting confirmation of the details of your personalised item. Once we receive confirmation from you, personalisation of the item can start at any time after that. You can therefore cancel your order for personalised items at any point up to confirming with us that the details of the order are correct, normally within 24 hours. Orders can be cancelled contacting us either by phone on (01208) 226340, email or in writing. We will refund your money within 30 days once we receive the cancellation. If you cancel after you have confirmed the personalised details then a cancellation fee of 20% of the full selling price will be incurred as it is unlikely that we could sell the product to another customer at the full selling price.

All orders:

When you cancel you do not have to give any reason for the cancellation however a brief explanation would help us to improve the service we offer to customers in the future.

If you cancel after delivery, you must return the goods to us (see below) at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

If you are unable to return the goods, we will collect them but will have to charge you the full cost of collection. All return items must be resalable in 'as new' condition, therefore they must be in the original wrappings and unused and unassembled (if applicable). If the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

With the exception of faulty goods, return postage cannot be refunded and we are unable to give refunds (if applicable) until the goods have been received by us..

Faulty or damaged goods

Every item in an order is always thoroughly checked prior to despatch. In the unlikely event goods arrive damaged please contact us stating the nature of the problem and we will arrange a replacement for you at no extra charge.

If the goods arrive as described but are found to be faulty within a reasonable time after delivery, then you may reject them and claim a full refund including the cost of returning the item. Please contact us as soon as the fault is found to discuss the matter further.

Returns Procedure

If you wish to return an item please contact us by email or phone within 7 working days of receipt of the goods. If contacting by email please include your full name and address, order details and details of the reason for the return and whether you want a refund or a replacement. We will contact you shortly afterwards to organise the return.

With the exception of faulty goods, return postage cannot be refunded and we cannot give order refunds until the goods have been received back.

When returning goods we strongly recommend you obtain proof of posting (free at the Post Office) as we cannot be responsible for parcels lost in transit.

Refunds

Refunds can only be made to the original card of purchase.

Personalised items cannot be refunded or exchanged unless they are faulty.

We will refund your original delivery charge when a product is faulty or damaged.

All refunds when agreed will be made within 30 days.

Cookies

At Coastal Home we value your online privacy and as such we have set out below which cookies are placed when you visit and use our website and its services. We have taken this step in response to Regulation 6 of the UK Privacy and Electronic Communications Regulations 2003.

In line with the guidance issued by the the International Chamber of Commerce (ICC) we have separated the cookies used by our site into one of the four categories suggested by the ICC (e.g. Strictly Necessary, Performance, Functional and Targeting/Advertising).

All the cookies are first party, that is to say they have been issued by us and not a third party such as an external advertiser. We have no adverts on our site and (with the exception of the Analytic performance cookies) all of the cookies we place are related to the correct functioning of our website when you are browsing. There are NO cookies placed which track your behaviour for Targeting/Advertising.

On a typical first time visit to our site up to nine cookies can be placed. Of these five are related to your use of the site, navigation, shopping cart, product search preferences etc. The remaining four allow us to track the performance of the site. None of the cookies stores any personally identifying information.

Of the five cookies placed related to the site, three are 'strictly necessary', that is to say without them you as a user would be unable to navigate and use the facilities of our site correctly (such as place orders, navigate etc). The remaining two are 'functional' in other words they perform a set task but without them the site would still perform but the experience may not be as enhanced. These two cookies are used for activities such as remembering your preferred sort order in a product gallery. Of these five cookies, four expire when you close your browser and one persists for 1 week.

The remaining four cookies enable us to measure the 'performance' of the site. These allow us to see how best to enhance the user experience by measuring for example which parts of our site are visited more than others, which content is more popular (and which is less), what problems occur when ordering and using the shopping cart, and how relevant our site has been to your requirements when you first visited etc. None of this information is personally identifiable and is ONLY used to enhance your future experience of the site (e.g. removing content that is not relevant, simplifying navigation etc). Of these four cookies one expires after your browser closes, one after half an hour, one after 6 months and one after 2 years. The reason for the longer persistence of these last two is to distinguish between new users and existing users. A new user to our site will visit areas and navigate in a different way than an existing user (as they have been here before) and having these longer persisting cookies allows us to measure the performance for different users more effectively and ultimately give you a better browsing experience and better service.

If you have any questions relating to cookies and their use please contact us and will do our best to answer your concerns.

Privacy, Data Protection & Newsletters

We do not store or have any access to your credit card information. Nor will we pass any of your personal information to any third party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals. We will only use the information that we collect about you in accordance with the Data Protection Act 1998.

Information collected from you will be used only internally by Coastal Home for the following purposes:

  • processing your order - confirming stock availability and delivery dates
  • sending information to you about our products or services
  • replying by either phone or email to your questions or comments
  • or as otherwise may be described at the point of collection

If you provide contact information, we may contact you to clarify your order, comment or question, to obtain or provide more detailed information to you, or, if you are an existing customer, to learn about your level of satisfaction with our services.

Newsletters


If you have purchased a product from us in the last year or received a previous newsletter or subscribed to our newsletter direct from the site then we may also from time to time send you newsletters or details of new products or offers that you might be interested in. You will receive no more than a maximum of 4 emails in any year (but this may well be less) and these will usually be sent around Christmas, January/February, Easter and the start of the Summer. You can of course unsubscribe/opt-out from receiving these emails at any time by emailing us at unsubscribe@coastalhome.co.uk.or contacting us through our contact form.

Site Security

At the start of an order our website fully encrypts any personal details that you enter during the checkout process (and on any account pages) using 128bit SSL (Secure Sockets Layer protocol) technology - look for the 'golden padlock' in your browser. You will not be asked for any card details until you have been redirected to our payment services provider.

We use Worldpay as our payment services provider. Worldpay uses industry strong SSL encryption technology to encrypt your credit card data when you are entering your payment details.

Your card details are entered directly into Worldpay for immediate authorisation and cannot be viewed by any of our staff. Once we have received authorisation from Worldpay we will confirm your order. No credit card data is transmitted to us or is stored by us during this process.

Liability

Coastal Home will try to ensure that the information available on the website at any one time is true and accurate but cannot accept responsibility for any errors made.

All sizes are approximate. It is very difficult to accurately portray the actual colour of products or fabrics in a web picture, due to differing screen resolutions, and natural product variations. We endeavour to give the best portrayal of colour, but we cannot guarantee this.

We do not accept liability for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services without prior notice.

Our team will do its best to correct errors and omissions as quickly as practicable after being notified of them.

Coastal Home makes no representations about the fitness for a particular purpose of any of the products or services available on this website.

Coastal Home does not accept liability for any indirect or consequential loss arising out of the use of the website or for any products or services purchased from the website.

Coastal Home will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim. This Liability section applies only to the extent permitted by law.

Copyright & Law

The contents of these pages (including pictures, designs, logos, photographs, text and software) are the copyright of Coastal Home. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited.

Additional

These terms and conditions contain the entire agreement between you and Coastal Home relating to your purchase. You are responsible for reading all information in these Terms and Conditions fully. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.

Law

Every purchase you make shall be deemed performed in England. These Terms and Conditions shall be governed, construed and interpreted in accordance with the laws of England and Wales.

Recycling & Sustainability

Recycle your old electricals with us!

We’re pleased to offer our customers free recycling on household electrical items.

Unwanted electrical equipment is the UKs fastest growing type of waste, and sending it to landfill causes lead and other toxins to leak out and cause soil and water contamination, harming wildlife and human health.

Fortunately, many electrical items can now be repaired or recycled. That’s why we’re offering free recycling on a like-for-like basis - so when you buy a new item from us, we will make sure your old model is taken care of.

If you’re not sure whether your electrical item can be recycled, have a look for the crossed-out wheelie bin symbol on the packaging, or on the item itself. If the symbol appears on the replacement item, this is also an indication that the old model should be recycled.

The Directive

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of waste electricals. In the UK, that means retailers like us must offer all customers buying new equipment free take-back for their old electricals.

How does it work?

Our 'Take Back' service is available for whatever electrical goods we sell (excluding lamps) which in our case is currently limited to clocks. Whenever you buy a new clock from our website if you wish us to recycle your old clock you have up to 28 days to send the old clock to us. Please be aware you are responsible for any postage costs in sending us the old equipment. When we receive your old goods we will take all necessary steps to recycle the equipment responsibly. If you have any questions please contact us.

Find out more

For more information on recycling electricals go to www.recyclenow.com