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At Coastal Home we value your online privacy and as such we have set out below which cookies are placed when you visit and use our website and its services. We have taken this step in response to Regulation 6 of the UK Privacy and Electronic Communications Regulations 2003.

In line with the guidance issued by the the International Chamber of Commerce (ICC) we have separated the cookies used by our site into one of the four categories suggested by the ICC (e.g. Strictly Necessary, Performance, Functional and Targeting/Advertising).

All the cookies are first party, that is to say they have been issued by us and not a third party such as an external advertiser. We have no adverts on our site and (with the exception of the Analytic performance cookies) all of the cookies we place are related to the correct functioning of our website when you are browsing. There are NO cookies placed which track your behaviour for Targeting/Advertising.

On a typical first time visit to our site up to nine cookies can be placed. Of these five are related to your use of the site, navigation, shopping cart, product search preferences etc. The remaining four allow us to track the performance of the site. None of the cookies stores any personally identifying information.

Of the five cookies placed related to the site, three are 'strictly necessary', that is to say without them you as a user would be unable to navigate and use the facilities of our site correctly (such as place orders, navigate etc). The remaining two are 'functional' in other words they perform a set task but without them the site would still perform but the experience may not be as enhanced. These two cookies are used for activities such as remembering your preferred sort order in a product gallery. Of these five cookies, four expire when you close your browser and one persists for 1 week.

The remaining four cookies enable us to measure the 'performance' of the site. These allow us to see how best to enhance the user experience by measuring for example which parts of our site are visited more than others, which content is more popular (and which is less), what problems occur when ordering and using the shopping cart, and how relevant our site has been to your requirements when you first visited etc. None of this information is personally identifiable and is ONLY used to enhance your future experience of the site (e.g. removing content that is not relevant, simplifying navigation etc). Of these four cookies one expires after your browser closes, one after half an hour, one after 6 months and one after 2 years. The reason for the longer persistence of these last two is to distinguish between new users and existing users. A new user to our site will visit areas and navigate in a different way than an existing user (as they have been here before) and having these longer persisting cookies allows us to measure the performance for different users more effectively and ultimately give you a better browsing experience and better service.

If you have any questions relating to cookies and their use please contact us and will do our best to answer your concerns.

Privacy, Data Protection & Newsletters
We do not store or have any access to your credit card information. Nor will we pass any of your personal information to any third party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals. We will only use the information that we collect about you in accordance with the Data Protection Act 1998.

Please contact us to request a copy of any information we hold about you, or to ask us to delete your information from our database.

Information collected from you will be used only internally by Coastal Home for the following purposes:

  • processing your order - confirming stock availability and delivery dates

  • sending information to you about our products or services

  • replying by either phone or email to your questions or comments

  • or as otherwise may be described at the point of collection

  • If you provide contact information, we may contact you to clarify your order, comment or question, to obtain or provide more detailed information to you, or, if you are an existing customer, to learn about your level of satisfaction with our services.

    If you have purchased a product from us in the last year or received a previous newsletter or subscribed to our newsletter direct from the site then we may also from time to time send you newsletters or details of new products or offers that you might be interested in. You can of course unsubscribe/opt-out from receiving these emails at any time by emailing us at contacting us through our contact form.

    Site Security
    At the start of an order our website fully encrypts any personal details that you enter during the checkout process (and on any account pages) using 128bit SSL (Secure Sockets Layer protocol) technology - look for the 'padlock' in your browser. You will not be asked for any card details until you have been redirected to our payment services provider.

    We use Worldpay and Paypal as our payment services providers. Both of these use industry strong SSL encryption technology to encrypt your credit card data when you are entering your payment details.

    Your card details are entered directly into Worldpay or Paypal for immediate authorisation and cannot be viewed by any of our staff. Once we have received authorisation from Worldpay or Paypal we will confirm your order. No credit card data is transmitted to us or is stored by us during this process.

    Coastal Home will try to ensure that the information available on the website at any one time is true and accurate but cannot accept responsibility for any errors made.

    All sizes are approximate. It is very difficult to accurately portray the actual colour of products or fabrics in a web picture, due to differing screen resolutions, and natural product variations. We endeavour to give the best portrayal of colour, but we cannot guarantee this.

    We do not accept liability for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services without prior notice.

    Our team will do its best to correct errors and omissions as quickly as practicable after being notified of them.

    Coastal Home makes no representations about the fitness for a particular purpose of any of the products or services available on this website.

    Coastal Home does not accept liability for any indirect or consequential loss arising out of the use of the website or for any products or services purchased from the website.

    Coastal Home will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim. This Liability section applies only to the extent permitted by law.

    Copyright & Law
    The contents of these pages (including pictures, designs, logos, photographs, text and software) are the copyright of Coastal Home. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited.

    These terms and conditions contain the entire agreement between you and Coastal Home relating to your purchase. You are responsible for reading all information in these Terms and Conditions fully. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.

    Every purchase you make shall be deemed performed in England. These Terms and Conditions shall be governed, construed and interpreted in accordance with the laws of England and Wales.