Making an order
You can place an order for products through our website or if you prefer by phoning us on (01208) 226340.
When you place an order with us you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. This does not mean that your order has been accepted. Your order is an offer to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been despatched. The contract between us will be made when we email you the despatch confirmation. The contract will relate only to those items whose despatch we have confirmed in the despatch confirmation.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming despatch of your order, and there will be no contract between us.
Cancelling An Order:
This cancellation policy does not affect your rights when we are at fault, for example, if goods are faulty or misdescribed.
All Orders Except Personalised Items:
You can cancel your order before delivery, and up to 7 working days after delivery. To do this, please contact us either by phone on (01208) 226340, email or in writing. We will refund your money, including the original postage charges, within 30 days.
Due to their nature of production personalised items can only be cancelled within 24 hours of your order. After we receive your order we send you an email requesting confirmation of the details of your personalised item. Once we receive confirmation from you, personalisation of the item can start at any time after that. You can therefore cancel your order for personalised items at any point up to confirming with us that the details of the order are correct, normally within 24 hours. Orders can be cancelled contacting us either by phone on (01208) 226340, email or in writing. We will refund your money within 30 days once we receive the cancellation. If you cancel after you have confirmed the personalised details then a cancellation fee of 20% of the full selling price will be incurred as it is unlikely that we could sell the product to another customer at the full selling price.
When you cancel you do not have to give any reason for the cancellation however a brief explanation would help us to improve the service we offer to customers in the future.
If you cancel after delivery, you must return the goods to us (see below) at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
If you are unable to return the goods, we will collect them but will have to charge you the full cost of collection. All return items must be re-saleable in 'as new' condition, therefore they must be in the original wrappings and unused and unassembled (if applicable). If the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
With the exception of faulty goods, return postage cannot be refunded and we are unable to give refunds (if applicable) until the goods have been received by us.
Faulty or damaged goods
Every item in an order is always thoroughly checked prior to despatch. In the unlikely event goods arrive damaged please contact us stating the nature of the problem and we will arrange a replacement for you at no extra charge. If the goods are no longer in stock we will refund you the full amount, including delivery charges.
If the goods arrive as described but are found to be faulty within a reasonable time after delivery, then you may reject them and claim a full refund including the cost of returning the item. Please contact us as soon as the fault is found to discuss the matter further.
Recycling & Sustainability
Recycle your old electricals with us
We’re pleased to offer our customers free recycling on household electrical items.
Unwanted electrical equipment is the UKs fastest growing type of waste, and sending it to landfill causes lead and other toxins to leak out and cause soil and water contamination, harming wildlife and human health.
Fortunately, many electrical items can now be repaired or recycled. That’s why we’re offering free recycling on a like-for-like basis - so when you buy a new item from us, we will make sure your old model is taken care of.
If you’re not sure whether your electrical item can be recycled, have a look for the crossed-out wheelie bin symbol on the packaging, or on the item itself. If the symbol appears on the replacement item, this is also an indication that the old model should be recycled.
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of waste electricals. In the UK, that means retailers like us must offer all customers buying new equipment free take-back for their old electricals.
How does it work?
Our 'Take Back' service is available for whatever electrical goods we sell (excluding lamps) which in our case is currently limited to clocks. Whenever you buy a new clock from our website if you wish us to recycle your old clock you have up to 28 days to send the old clock to us. Please be aware you are responsible for any postage costs in sending us the old equipment. When we receive your old goods we will take all necessary steps to recycle the equipment responsibly. If you have any questions please contact us.
Find out more
For more information on recycling electricals go to www.recyclenow.com